All UK orders over £70 will receive FREE STANDARD DELIVERY

FAQ

What’s different about BHNC Hair?

Big Hair No Care is built on the belief that beauty should not be acquired at some else’s expense. That’s why our hair is 0% human hair, and 100% fair hair. BHNC is committed to providing an ethical alternative way of providing good quality, fierce looking extensions for natural hair.

To find out a little more about why we choose not to use human hair, click here.

Virgin extensions for natural hair are made of Asian or Caucasian hair which has been processed in order to achieve a kinky texture. This hair tends to be much heavier than the Afro hair, making it difficult to achieve the cloud fro effect and more difficult to maintain. Our clip-ins are much lighter than human hair, and require less maintenance.

Why else do we use synthetic hair?

Forget everything you’ve heard about synthetic hair. BHNC clip-ins does faux curls, fabulously! Unlike the rather unnatural looking store-bought synthetic hair, BHNC clip-ins are not coated, which means they fall and feather to match your kinky texture. Its thickness and light-weight quality gives a more naturally bouncy finish, and lasts longer than your run of the mill store-bought synthetic hair extensions.

Which locks are right for me?

The No Stress Princess features straighter, more blown out texture clip-ins, designed to take your fro to new heights without the impact of heat damage on your natural hair.

The Zero-Drama Queen includes various lengths of natural looking coils that can be brushed out to match your own texture and volumise your look.

Both work well on TWAs (tiny weeny afros = short hair) and big bad fro girls, so it all depends on your preference.

Bundles: How many is too many?

Big Hair is the name of the game, but there’s no need to overdo it! You may choose to use more or less hair depending on the style and thickness that you’re going for. As a general rule, we recommend 2-3 bundles for short hair– this should be enough for a healthy, natural look. For longer hair (shoulder length and more), we recommend 1-2 bundles..

How many clips are there in one bundle?

There are 10 pieces in one bundle: 1 x 9'' with 4 clips / 1 x 7'' with 3 clips / 2 x 6'' with 3 clips, / 6 x 1.5'' with 1 clip. 37'' in total!

How about shipping?

All UK orders over £70 will automatically receive free standard delivery with the code BHNCUK!

All orders received before 3pm will be dispatched the same working day by the postage type you selected at checkout. All orders received after 3pm will be processed and dispatched on the next working day.

At the moment, we only offer standard delivery worldwide.

Expect delays such as:

  • Delivery to the UK in 4 to 5 working days (shipped via MyHermes)
  • Delivery to Europe and the rest of the world in 7 to 12 working days
  • Please note that it takes two working days for parcels to be dispatched

And returns?
Exchanges?

RETURN & REFUND POLICY

Big Hair No Care wigs and extensions may be returned for a full refund within 14 days of receipt. If you wish to return your purchase, your first step will be to send us a notification by email at contact@bighairnocare.com, including “RETURN” and your order number in the subject. Before sending your purchase by post, please ensure that you have received a confirmation of your request by email, as an acknowledgement of your request by our team.

In order to be entitled to a full refund, please note that your extensions or wig must be unused. So please ensure that all extensions or wigs remain in their original packaging and are completely unused with tags intact. All products must remain in a resalable condition and will be checked upon arrival at our warehouse. We will be unable to accept any returns found to be compromised in this way.

Customers will be responsible for return shipping costs. We recommend using a trackable service and purchasing insurance to ensure that we safely receive your return. My Hermes provide a Return Service, please see here. Big Hair No Care will not accept liability for any items that do not reach us securely.

 

CANCELLATION

Can I cancel my order after I've placed it?

If you wish to cancel an order please email contact@bighairnocare.com with your cancellation request. All orders are dispatched within 24 hours of receiving them. Therefore, all cancellation request must be sent within an hour upon placing the order.

Exchanges

We are happy to exchange your Big Hair No Care but shipping will have to be on you if the correct items were received. 

At this time we accept exchanges made under 28 days.

Just contact us on contact@bighairnocare.com should you have any question regarding your order.

Help! My hair is tangling!

DON’T PANIC! Big Hair No Care hair is synthetic, so it will tangle, just like your own hair. This adds to the natural, cloud affect so there’s no need to spend hours detangling - it'll look gorgeous either way! Don't worry too much about brushing it (past the initial brushing to get to the desired texture) - you're no Barbie doll (you're a 0 effort Queen!)!.

How do I make my locks last longer?

The beauty of Big Hair No Care extensions is that they require little maintenance on your part. But here are some tips to ensure you get the most wear out of your clip-ins:

  • Remove your clip-ins before sleeping.
  • Brush your clip-ins from the tips first, slowly moving towards the roots.
  • Use your fingers or a brush with soft brittles like the Tangle Teezer.
  • Spray your clip-ins with your synthetic hair or weave spray to preserve bounce and hold.

How long will they last me?

For the Zero Drama Queen range, you can expect your clip-ins to last up to 6-10 weeks, depending on whether you stick to our very simple guide (above).

To find out a little more about why we choose not to use human hair, click here.

The Laid Back Blow Out clip-ins last longer because the hair is straight, and you can expect them to last up to 6 months. I know... we really outdid ourselves.

Can I dye my hair?

To maintain optimum quality and texture, we would suggest you don't colour your Big Hair No Care hair. However, we are proud to announce that we now have both our clip-ins and wigs in ombre (#1b #30) so you can switch to a gorgeous brown crown without having to dye your own hair! You're welcome!

Tell me more!

For any further queries or enquires, please contact us at contact@bighairnocare.com